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Technical remote support 


Some technical questions can be best resolved directly on your screen – without the need for another on-site appointment. For this, I use the privacy-friendly remote support tool RustDesk.

The connection is made through a specially configured server in the Hetzner data center in Germany, which is technically managed by me.

No data is transferred or stored with third parties. You retain full control at all times – and can terminate the connection at any time.

All further information regarding data protection can be found in my privacy policy..


⚠️ Important

Remote support is only available for customers with whom a personal on-site appointment has already taken place..

So I can support in a targeted and responsible manner.


✅ Here's how it works:

  1. Download the program RustDesk using the following link:
    👉 Download RustDesk 
  2. Install the application on your device.
    (Don't worry: I will help you with the setup – either by phone or in person on-site.)
  3. As soon as the application is started, please provide me with your ID and the one-time password..
  4. I support you live on your device – you can see every step and can end the session at any time.


🔒 Data Protection & Security

  • Connection via a dedicated server at Hetzner (Germany)
  • No storage of personal data
  • End-to-end encrypted connection
  • No sharing with third parties (e.g., TeamViewer or AnyDesk))

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